Two-Way SMS Messaging
The Pull and Push mechanism in 2 way SMS Service provider India enables user to generate leads, sharing confirmation messages, collecting feedbacks of different events/occasions, works as a research tool also. The two-way SMS messaging interaction can be done either by using a Dedicated Long/Short code and Shared Long/Short Code. The long code number is also spelled as Virtual mobile number and it would generally be a 10 digit mobile number whereas short code is 5 to 8 digit number.
Features
Push and Pull Mechanism
User responses captured for better customer engagement.
URL Forwarding
Responses received can be forwarded on designated URL irrespective of the type of response received (Dynamic/Static)
Track of Response
The time, date and location will be captured along with the desired response.
Auto Response
You can always enable auto-Dynamic/Static response for each incoming SMS received based on requirements.
Reports access
A complete detailed reports is accessible at any point of time.
Unlimited Keywords
You can capture responses for different scenarios using unlimited keyword feature with single number (Long/short code)
API Integration
Integrate Long/Short code with your CRM System for any support activities.
Analytics
A complete report is made available to analysis the success ratio for all the campaigns performed with unique keyword and gateway number.
E-mail alerts
An email alert for every response received is enabled so that user can access the reports without going to Dashboard.
Frequently Asked Questions (FAQ)
Two-way messaging enables businesses to send and receive SMS or other message types, allowing real-time interactions with customers.
Benefits include improved customer engagement, faster query resolution, and a more personalized communication experience.
It operates via a short code or long code where customers can reply directly to messages, and businesses manage responses through a messaging platform.
Yes, AI-powered chatbots can automate responses to common queries in two-way messaging systems, enhancing efficiency.
Yes, industries like retail, healthcare, finance, and logistics use two-way messaging for appointments, order tracking, and customer support.
Compliance is ensured by obtaining user consent, offering opt-out options, and adhering to regulations like GDPR or TCPA.
