Voice Broadcast Service
Voice broadcast is an automated voice broadcast tool that sends pre-recorded voice messages to a large audience simultaneously. It is widely used for marketing campaigns, reminders, alerts, and feedback collection. Businesses and organizations leverage it for its scalability, cost-effectiveness, and ability to reach diverse audiences, including those with limited literacy. Voice broadcasting system can include interactive options like keypress responses through Voice IVR systems, making it versatile for various applications such as promotional offers, emergency alerts, appointment reminders, and political campaigns. With real-time analytics and multilingual support, it ensures effective communication while saving time and resources for organizations of all sizes.
Voice Call/OBD (Outbound Dialing)
Voice call/OBD delivers automated pre-recorded messages to multiple recipients, used for marketing, notifications, surveys, and emergency alerts.
OBD with IVR
OBD with IVR combines automated voice calls and interactive options, allowing recipients to respond via keypad or voice commands.
Toll-Free Services
Toll-free services allow customers to call businesses for free, offering enhanced accessibility, customer support, and marketing opportunities.
IVR (Interactive Voice Response)
IVR (Interactive Voice Response) automates call handling by allowing users to interact with systems via voice or keypad inputs.
API-Based Voice Broadcast
API-based Voice Broadcast allows businesses to automate message delivery, integrate with apps, and manage bulk calls programmatically via API.
Interactive Voice Broadcast (Click-to-Call)
Interactive Voice Broadcast with Click-to-Call allows users to engage with automated messages and connect directly with agents instantly.
Missed Call Voice Broadcast
Missed Call Voice Broadcast automatically sends follow-up voice messages to recipients who missed initial calls, ensuring important information delivery.
Voice Broadcasting Used For
Marketing and Promotions
Announce new products, services, or offers.
Reminders and Notifications
Appointment reminders, payment due alerts, or service updates.
Emergency Alerts
Natural disaster warnings, service outages, or public safety messages.
Feedback and Surveys
Collect customer opinions or conduct polls.
Political Campaigns
Reach voters with campaign messages or reminders.
Internal Communications
Deliver updates to employees or team members.
Voice IVR / OBD IVR
Voice IVR (Interactive Voice Response) is an automated telephony system that enables callers to interact with a computer-driven voice menu using voice commands or keypad inputs. It streamlines customer service by routing calls, providing information, and processing requests without human intervention. Businesses use Voice IVR to enhance customer experiences, reduce operational costs, and handle high call volumes efficiently. Advanced IVR systems incorporate speech recognition and AI to understand natural language, making interactions more intuitive. Common applications include banking, telecommunications, and customer support, offering services like balance inquiries, bill payments, or troubleshooting, available 24/7 for greater convenience and accessibility.
Missed Call Voice Broadcast
Missed Call Voice Broadcast is an automated system that ensures recipients who miss initial calls still receive critical information through pre-recorded voice messages. It enhances communication by delivering important updates, reminders, or alerts directly to users, saving time and resources. This system is widely used for marketing campaigns, surveys, appointment reminders, payment alerts, and emergency notifications. By automating follow-ups, it increases engagement, ensures no message is missed, and improves customer satisfaction while offering real-time tracking and analytics for better performance insights.
Toll-Free Services
Toll-Free Services allow customers to contact businesses free of charge, with the business covering the call costs. These numbers, such as 800, 888, or vanity numbers (e.g., 1-800-FLOWERS), enhance customer accessibility and trust. Toll-free services include features like call routing, tracking, and 24/7 availability, ensuring seamless customer interactions. They are widely used for customer support, marketing campaigns, lead generation, and order processing. With advanced analytics, businesses can monitor call performance, improve service, and boost customer satisfaction, making it a cost-effective communication solution.
Click- to-Call Voice broadcast
Click-to-Call Voice Broadcast combines automated voice messaging with direct user engagement. It allows recipients of pre-recorded voice messages to instantly connect with a live agent or take immediate action by pressing a button or key during the call. This feature enhances customer interaction, boosts engagement, and streamlines communication. Commonly used in marketing, surveys, and customer support, it offers a seamless transition from automated messaging to live assistance, improving response rates and customer satisfaction while providing real-time tracking and performance analytics.
Frequently Asked Questions (FAQ)
Voice Broadcast is a mass communication method where pre-recorded voice messages are sent to multiple recipients simultaneously.
Interactive buttons, catalogs, in-app payment options, and AI-driven chatbots are the most popular features in 2025.
The API supports high message volumes, making it suitable for businesses of any size, from startups to enterprises.
Yes, the API uses end-to-end encryption for messages, ensuring secure and private communication with customers.
It’s commonly used for alerts, promotional messages, surveys, and event invitations.
Yes, interactive voice responses (IVR) can be enabled, allowing recipients to respond by pressing specific keys.
Yes, most platforms allow you to schedule broadcasts at specific times for maximum reach.
No, most platforms allow sending voice broadcasts to thousands of contacts at once. However, the cost may increase based on the number of recipients and duration of the message.
